Jobs Board
You are: Home > Jobs Board > Junior Technical Support Analyst
Junior Technical Support Analyst - StarCompliance
Deadline: Mon 20th November

All applications must be accompanied with a cover letter.

Summary
StarCompliance, Inc. is recruiting a Junior Technical Support Analyst within our York, UK office. This position will be responsible for the delivery of technical implementation, integration and support services for new and existing clients. Closely associated with the Development, Support and Product teams, the position is responsible for troubleshooting technical issues and evaluating client reported incidents. Additionally, the person in this role needs to be able to efficiently assess client implementation needs, define sustainable action plans, and implement those plans to satisfy the customer. 

Competitive salary plus benefits.

Responsibilities

  • Provide technical advice during implementations via teleconference/onsite visits with clients.
  • Manage time to ensure client implementations and production work is correctly prioritized. 
  • Support business analysts on software implementation projects. 
  • Travel to client locations to install software and upgrades, as required.
  • Create and manage FTP accounts and access permissions.
  • Test files transmissions and importing into application.
  • Assist clients with single sign-on authentication setup and testing.
  • Coordinate, execute, and verify client upgrades.
  • Provide 2nd Tier incident resolution support.
  • Travel to client locations within Europe and North America on an as-needed basis.

Preferred Technical Experience
  • Web-based technologies.
  • Microsoft SQL Server & T-SQL.
  • Microsoft Windows Server.
  • Microsoft IIS 7.5.

Knowledge, Skills and Abilities

  • Exceptional time management skills toward managing priorities effectively.
  • Strong attention to detail, methodical and organized.
  • Strong analytical skills.
  • Ability to develop working relationships with offshore team members.
  • Good written and verbal communication skills.

Education
Bachelor’s degree in computer science, management information systems, or similar.

Contact Details:
Telephone:
01904 300887
Company Website:

Additional Information:
To apply, please send your CV and cover letter to careers@starcompliance.com to let us know how you can make a positive impact here at StarCompliance.

Space for your business
Why York Science Park?
Your conference or meeting
Events at York Science Park