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First Impressions Count!
Tue 26th September (09:00 - 12:00 )
The Bar Convent 17 Blossom Street York YO24 1AQ

With an exciting collaboration between Helen Goodwin from Made You Look! and Ian Sadler from Shopper Anonymous, this Masterclass will, use their own backgrounds and experiences to give you an overview on how you can stand out from your competitors.

Helen from Made You Look! will explore:

  • Why first impressions are crucial for your business
  • How to create a memorable first impression through visual appeal
  • What your first impressions say about you

Ian from Shopper Anonymous will offer guidance and tips on:
  • Why creating a customer service culture is vital for your business, so it stands out with great last impressions
  • How to create a memorable first impression through service
  • What you can do differently to improve profits
How you can retain and gain your customers, and how you can convert a browser into money to increase your profits will also be explored.

If you have business premises or offices and deal with customers, clients, guests and patients either face to face, on the telephone or through your website, this is a must attend Masterclass for you.

Helen Goodwin - Made You Look! - has been helping large and small businesses create great first and lasting impressions for over 30 years winning awards along the way. It's not just window displays Helen has a passion for. Her expertise ensures the "wow" factor is continued throughout the shop, showroom and reception, business premise and any area a customer may go.

Ian Sadler - Shopper Anonymous - is a leading customer experience developer and feedback specialist. Shopper Anonymous is the UK’s leading customer feedback organisation producing the highest quality feedback through mystery shopping, customer and staff surveys, focus groups and motivational team training and one to one mentoring.

To book your place on this event, please click here.

Contact Information:
Event Host: Make It York
The Bar Convent 
17 Blossom Street 
YO24 1AQ

Date & Time
Tues 26 Sept 
09:00 - 12:00 


General Admission £20
Visit York Member £10 

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